Complaints Policy

This page explains how to raise a concern and what we will do about it.

What you can complain about

• How your inquiry was handled, including calls and forms
• A contractor matched with your request, including communication, professionalism or license and insurance claims
• Information on this website you believe is inaccurate
• How your personal information was used

What we cannot resolve

We do not perform plumbing work and are not a party to contracts between you and your contractor. Disputes about workmanship, payments, schedules or warranties are between you and the contractor. For licensing complaints, see the Florida Department of Business and Professional Regulation through its DBPR license search. We still want to hear about problems so we can act.

How to complain

Call (727) 658-5614 any hour or use our contact page. Tell us your name, how to reach you, the date, what happened and the outcome you would like.

What happens next

• Acknowledgment. We respond within 24 hours.
• Review. We look at the details and, where appropriate, contact the contractor involved.
• Response. We tell you what we found and what we will do.
• Action. Where a contractor has misrepresented a license or insurance, or shows repeated or serious problems, we may stop passing on inquiries or remove them from the network.

Your privacy

We use the information in your complaint only to review and resolve it, as described in our privacy policy.